The short version: if paid content does not work as described, ask us within 14 days. If we approve the request, LSD records the refund against the exact USD Store-balance purchase and ends the associated content licence. How the financial adjustment is completed follows the funding arrangement that applied to the balance.
You may request a refund within 14 days when an eligible package or course bought from your USD Store balance does not work as its listing described. Email support@lsd.tools with the item, purchase date, and problem. Requests are reviewed by us and are not automatic. LSD records an approved refund as a compensating adjustment without rewriting the original purchase or balance history. Any return through an external funding provider depends on the funding arrangement and provider terms that applied when the balance was funded. The associated licence ends, including sealed access after its current offline lease expires. This policy does not limit mandatory consumer rights.
Please contact us before disputing a payment; we can often resolve it faster. A refund, chargeback, or reversal is linked to the original Store purchase or funding movement. The associated licence may be suspended while the matter is investigated and ends when the purchase reversal is confirmed.
Contact support with the date, amount, Store-balance movement, and any available funding transaction or invoice identifier or statement descriptor. Do not send a full card number, security code, password, or other payment credential.
This policy is governed by the laws of Peru, with disputes subject to the courts of Lima, Peru, and doesn't take away mandatory consumer rights you have at home.
This is a plain-language summary of the refund policy; the definitive version may be updated — always check the version and date above.