Sandbox — LSD is in active testing. All systems operational·payments are test-mode (no real charges).

Overview Use Cases News Docs Tool Store Support Community Get LSD

Help & support

Help for every part of LSD.

Find an answer, ask a private question, report something broken, or share an idea. Every conversation stays in one thread you can return to.

LLSD supportPrivate help-desk conversation

Asynchronous

bot

How can we help? Choose a path below, then sign in when you’re ready to start a private conversation.

I need helpAsk a product, account, purchase, or learning question Something is brokenSend a structured report the team and lsd.bot can investigate I have feedbackShare an idea, request, or rough edge with the team

Choose the right area

Go straight to the relevant product page, or start a conversation already routed to the right topic.

LSD

Product & desktop app

Tools, files, visualization, collaboration, installation, and technical questions.

Read docs Ask support

Credits & billing

Credit balances, purchases, charges, refunds, spending limits, and receipts.

View credits Ask support

LRN

Learning

Course access, enrollment, lessons, quizzes, progress, and certificates.

Browse courses Ask support

PKG

Tool Store

Packages, purchases, installs, licenses, reviews, and publisher questions.

Open the store Ask support

Account & access

Sign-in, email verification, profile, password, and device access.

Reset password Resend verification Email support

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Ideas & everything else

Feature ideas, partnerships, general questions, praise, or something new.

Share feedback Ask support

Frequently asked

How the LSD help desk and community fit together.

What can I contact support about?

You can ask about the LSD product, credits and billing, Learning, the Tool Store, your account, or anything else. You can also share an idea or general feedback.

What happens after I start a conversation?

You get a reference such as SR-42 and a private thread. The support team and lsd.bot can reply, ask for more detail, and keep the status up to date.

How do I report something broken?

Choose Report a bug for the structured form, or use Help → Report a bug in the LSD desktop app. The desktop reporter can include logs and a screenshot with your consent.

What if I can’t sign in to contact support?

Use the password-reset or verification-email links in Account & access below. If those do not solve it, email support@lsd.tools from the address on your account.

Where can I talk with other LSD users?

Use the LSD community on Discord for public questions and ideas. Help-desk conversations are private between you, the support team, and lsd.bot.