If a paid LSD.tools product does not work as described, contact us within 14 calendar days of purchase and we will review the refund request. Refunds to a payment method are processed by Paddle.com.
You may request a refund within 14 calendar days after a paid tool, course, plan, or eligible Store-balance top-up. Requests are approved where the item does not work as its listing described, cannot be accessed or used as promised, was charged in duplicate or in error, or a refund is required by applicable consumer law, subject to reasonable evaluation and fraud checks.
A refund is not automatic merely because a request is sent. If a digital item has been materially used, downloaded, activated, or consumed beyond reasonable evaluation in a way that makes a return unfair or impossible to verify, we may refuse or reduce the refund to the extent the law allows. Statutory consumer rights are not affected by this voluntary window.
Email support@lsd.tools from the email address on your LSD.tools account, ideally with the subject “Refund request”. Include:
Approved refunds are processed by Paddle.com as Merchant of Record to the original payment method where possible. We aim to review complete requests within five business days. After Paddle processes a refund, the time for it to appear depends on your payment method and bank.
If a purchase was paid from Store balance, an approved purchase refund is recorded back to that same Store balance and the associated licence ends. If an unused top-up itself is refunded, Paddle returns it to the original payment method and the corresponding Store-balance credit is reversed. Balance history is not rewritten; refunds are recorded as compensating movements.
Never send a full card number, card security code, password, or bank credential to LSD.tools support.
You can cancel a monthly plan at any time to stop the next renewal. Access normally continues through the period already paid. Monthly periods are not prorated merely because a plan is cancelled part-way through a period, unless the 14-day policy above or applicable law requires a refund.
Please contact us before disputing a payment so we can try to resolve it faster. A confirmed refund, chargeback, or reversal ends the licence or balance credit connected with that payment. An account involved in a payment dispute may be restricted while Paddle and LSD.tools investigate.
Contact LSD.tools at support@lsd.tools or through Support.